REFUNDSX

• All sales are final. Terminal X subscriptions and one-time purchases are non-refundable.
• Cancel anytime. You can stop future renewals from Settings → Billing. Your current period stays active until it expires.
• EU consumers retain the statutory 14-day withdrawal right described in Section 4.

Terminal X does not offer refunds on subscription fees or one-time purchases. This applies to:

• Monthly and annual subscription charges, in full and in part.
• Credit packs, gift codes, and any other one-time top-ups.
• Periods during which you did not use the Service after charging.
• Periods after cancellation while your subscription was still paid through.

By subscribing, you acknowledge that your charge is final and that you have read this policy.

You can cancel your subscription at any time from Settings → Billing. Cancellation stops the next renewal — your current paid period stays active until it expires, and you keep access to everything your plan includes until then. You will not be charged again after the period ends.

Cancellation does not trigger a refund of the current period. If you want both, cancel from Settings; refunds beyond that are limited to the cases in Section 4.

Terminal X is a digital service delivered instantly: the moment you subscribe, your account is provisioned and credits become available to spend. We pay the underlying AI providers (Anthropic, OpenAI, Google, ElevenLabs, Runway, etc.) at the moment each call is made — those costs cannot be reversed.

A no-refund policy lets us keep prices low. Refundable services must build the cost of returns into every customer's price; non-refundable services don't.

If you are a consumer in the European Union, you have a statutory right under Directive 2011/83/EU to withdraw from a distance contract within 14 days of purchase, without giving a reason.

This right is forfeited once Service has begun being performed with your express consent — which happens automatically when you make your first AI call. By using Terminal X after subscribing, you expressly consent to immediate performance and acknowledge that you lose the statutory withdrawal right at that moment.

To exercise withdrawal before using the Service, email support@terminalxapp.comwithin 14 days of your first charge with the subject "EU withdrawal" and your account email. We will refund the charge in full.

Credits are only deducted for successful AI calls. If a provider returns an error, you are not charged credits for that call. For partial successes within multi-task workflows, only the successful tasks are metered.

For material outages (over 4 hours of confirmed downtime in a billing period), we may, at our discretion, credit affected accounts with additional credits — not cash refunds. Email support@terminalxapp.comwith the subject "Outage credit" if you believe you were affected.

Please contact us before initiating a chargeback with your bank or card issuer. Chargebacks incur a flat fee from Stripe plus the disputed amount, and most issues are resolved faster by email than by your bank.

Accounts that initiate chargebacks may be suspended or permanently terminated pending review. Successfully disputing a charge does not automatically refund any portion of the disputed amount; it transfers the matter to Stripe's dispute resolution.

Cancel a subscription from Settings → Billing. The button labelled Cancel subscription stops future renewals immediately. You will receive an email confirming the cancellation.

If you cannot reach the billing settings (e.g., locked out), email support@terminalxapp.comwith the subject "Cancel" and the email address on your account.

Cancelling a subscription stops future charges but keeps your account and data. To permanently delete your account and data under GDPR, go to Settings → Danger Zone. Deletion is irreversible and immediate; it does not trigger any refund of paid amounts.

We may update this Refund Policy. Material changes will be announced in-app and by email at least 14 days before they take effect. Changes apply to charges incurred after the effective date — the policy version under which you bought is the version that applies to that charge.

Questions about this policy: support@terminalxapp.com.